Terms and Conditions – KNP GARDEN
Welcome to KNP GARDEN! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you must not use our website or services.
Please read the following Terms and Conditions carefully before making any purchase or using our services.
1. General Information
KNP GARDEN provides a variety of products and services related to gardening, including but not limited to indoor and outdoor plants, gardening tools, accessories, soil, fertilizers, and garden services. We aim to offer high-quality products and exceptional customer service.
2. Use of the Website
By accessing this website, you agree to:
Use the website only for lawful purposes and in accordance with these Terms and Conditions.
Not to engage in any conduct that could damage, disable, overburden, or impair the website or interfere with others’ use of the site.
Ensure the accuracy and completeness of all information provided during registration, purchasing, or inquiry.
We reserve the right to change, suspend, or terminate access to our website at any time without prior notice.
3. Account Registration and Security
To place an order on KNP GARDEN, you may be required to create an account. When creating an account, you agree to:
Provide accurate, current, and complete information.
Maintain the confidentiality of your login credentials and account details.
Be responsible for all activities that occur under your account.
If you believe that your account has been compromised, you should immediately notify us and change your account password.
4. Products and Pricing
All products offered on the website are subject to availability. We reserve the right to limit quantities of products and to discontinue or modify products at our discretion.
Product Information: We strive to display accurate information about the products on our website, but there may be slight discrepancies in descriptions, prices, or availability.
Pricing: Prices are subject to change without notice. The prices displayed on the website include all applicable taxes unless otherwise stated.
Shipping Fees: Shipping costs are calculated at checkout based on delivery location and order size.
5. Orders and Payment
Once you place an order, it will be processed as quickly as possible. However, we reserve the right to refuse or cancel an order for reasons including but not limited to:
Product availability issues
Errors in pricing or product descriptions
Fraudulent or suspected fraudulent activity
Payment for all orders must be made through secure payment gateways, and we accept payment via credit cards, debit cards, and other approved payment methods. By completing your purchase, you authorize us to charge the total amount, including shipping fees and taxes.
6. Delivery and Shipping
We offer delivery services across all Emirates in the UAE. Delivery charges are based on the location and the size of the order. Delivery times may vary, and we aim to deliver within the specified timeframe, but we cannot guarantee delivery on a specific date due to circumstances beyond our control (e.g., weather, traffic, or third-party carrier issues).
Delivery Areas: We deliver to Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
Tracking: Once your order is shipped, you will receive a tracking number to monitor your order’s progress.
Please ensure that the provided delivery address is correct to avoid delays. If you are unavailable to receive the package, our delivery team may attempt to contact you to schedule an alternative delivery time.
7. Returns and Refunds
We want you to be completely satisfied with your purchase. If you wish to return an item, please refer to our Return and Refund Policy, which outlines the process and eligibility criteria for returns.
Returns are accepted within 7 days of delivery for most products, excluding live plants (unless damaged).
Refunds are processed to the original payment method after the returned item is received and inspected.
Please note that shipping charges are non-refundable, and you are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or damaged items).
8. Product Warranty
We provide a warranty on certain products as specified at the time of purchase (such as garden tools or hydroponic systems). However, we do not provide warranties on live plants or perishable items unless damaged during delivery.
Damaged Goods: If you receive a damaged product, please contact us immediately, and we will arrange for a replacement or refund.
Plant Health: Please note that plant health can be affected by environmental conditions. We cannot guarantee the longevity of plants after delivery, as this depends on how they are cared for.
9. Privacy Policy
We value your privacy and take all necessary steps to protect your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.
By using our website, you consent to the collection and use of your data as described in the Privacy Policy.
10. Limitations of Liability
To the fullest extent permitted by law, KNP GARDEN is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the website or products, including but not limited to:
Loss of profits, revenue, or data.
Any errors or omissions on the website.
Our total liability for any claim related to your purchase or use of our website is limited to the amount you paid for the product or service involved in the dispute.
11. Indemnification
By using our website, you agree to indemnify, defend, and hold harmless KNP GARDEN, its officers, employees, agents, and affiliates from any claim, loss, or damage (including legal fees) arising from:
Your violation of these Terms and Conditions.
Your misuse of the website or services.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates (UAE). Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the UAE.
13. Modifications to the Terms and Conditions
KNP GARDEN reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. It is your responsibility to review these terms periodically. Continued use of our website after changes have been made constitutes your acceptance of the updated terms.
14. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: support@knpgarden.com
Phone: 052 756 7797
Thank you for choosing KNP GARDEN! We hope you enjoy your shopping experience with us.
