Privacy Policy – KNP GARDEN
At KNP GARDEN, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with our services. By using our website, you agree to the terms of this policy.
1. Information We Collect
We collect various types of information to provide you with a seamless shopping experience. The information collected may include:
a. Personal Information
Name
Email Address
Phone Number
Delivery Address
Payment Information (Credit/Debit Card Details or Payment Gateway Information)
b. Usage Data
IP Address
Browser Type
Device Information
Pages Visited on Our Website
Time Spent on Our Website
Referral URL
We collect this data to improve your experience, process orders, and communicate with you effectively.
2. How We Use Your Information
We use the information we collect for several purposes, including but not limited to:
Order Processing: To process and fulfill your orders, including sending you order confirmations, shipping updates, and delivery details.
Customer Support: To respond to your inquiries, provide assistance, and address any issues you may have.
Marketing Communications: To send you promotional emails, special offers, and updates about new products (you can unsubscribe at any time).
Improve Website and Services: To analyze website performance and improve our products and services based on your preferences and behavior.
Fraud Prevention: To protect against fraudulent transactions and ensure the security of your data.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information, including:
Secure Socket Layer (SSL) Encryption: All sensitive data, such as payment information, is transmitted securely via SSL encryption.
Payment Gateway Protection: We use trusted third-party payment gateways to process payment transactions, which means we never store your payment details on our servers.
Regular Security Audits: We conduct regular security audits and updates to keep our website and systems secure.
However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience and gather information about your usage patterns on our website. Cookies are small files that are stored on your device. They help us remember your preferences, improve site navigation, and personalize your browsing experience.
You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use some features of our website.
5. Third-Party Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist in operating our website and conducting our business, such as:
Shipping and delivery companies (to process and deliver orders).
Payment processors (to process transactions securely).
Marketing and analytics partners (to help us improve our services and marketing efforts).
These third parties are required to keep your information confidential and use it only for the purposes for which we have engaged them. We do not share your personal information for marketing purposes unless you opt-in to receive marketing communications.
6. Your Rights Regarding Your Information
You have the following rights regarding the personal information we collect:
Access: You can request access to the personal data we hold about you.
Correction: You may update or correct your information if it is inaccurate.
Deletion: You can request the deletion of your personal information, subject to legal requirements.
Opt-Out: You can opt-out of marketing communications by clicking the “unsubscribe” link in our emails.
To exercise these rights or to inquire about your personal data, please contact us at support@knpgarden.com or call us at 052 756 7797.
7. Retention of Your Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with any legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymize it.
8. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from anyone under 18 years old. If you believe that we have inadvertently collected such information, please contact us immediately, and we will take appropriate measures to delete it.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please don’t hesitate to contact us:
Email: support@knpgarden.com
Phone: 052 756 7797
We are committed to addressing any concerns you may have and ensuring your privacy is respected.
Thank you for choosing KNP GARDEN. We appreciate your trust and are committed to safeguarding your personal information.
